Enhancing Customer Experience with Data

Strategic Momentum collaborated with a service provider to enhance their customer experience through data analytics. The client faced challenges in understanding customer needs and preferences.

Challenges Encountered

Data from various sources made it difficult to create a cohesive customer profile. Our team conducted a thorough analysis to identify the gaps.

Our Approach

We implemented a data integration solution that provided a comprehensive view of customer interactions. This led to a 25% increase in customer satisfaction scores.