Improving Customer Support Systems
Published on
September 8, 2025
Our customer support has greatly improved thanks to Strategic Momentum.
Mark Wilson, Customer Support Manager at TeleCom
Improving Customer Support Systems
Improving Customer Support Systems
Strategic Momentum worked with a telecommunications company to improve their customer support systems. The client faced challenges with response times and customer satisfaction.
Identifying Key Issues
Our analysis indicated that their support processes were inefficient and outdated.
Our Approach
We implemented a new customer support platform that included AI-driven chatbots and streamlined ticketing systems.
Results
Post-implementation, the client reported a 50% reduction in response times and improved customer satisfaction scores.
